Frequently Asked Questions
What if I’ve never done spin or HIIT (High Intensity Interval Training) before?
Thanks for trying your first class with us! We’ll take good care of you. Arrive 20 minutes before your first spin class , and 30 minutes before your first HIIT class, to allow us to give you the VIP treatment. You’ll get a personal tour, shoe and bike fitting, or an orientation to the SkillMill basics, and we’ll answer all your questions.
The great thing about all our classes is that you’re encouraged to make it YOUR ride and YOUR workout. Our classes accommodate all levels. We set the class and encourage you to work within (okay, maybe a bit outside) your own limits. On both our spin bikes and our SkillMills, you set your own tension. Your instructor and fellow club goers are right there with you, sending you a whole bunch of positive vibes.
Where are you located?
LAKE BONAVISTA: We’re located in Southeast Calgary, in the Lake Bonavista Promenade, right by the lake on 755 Lake Bonavista Drive SE. The best entrance is the door on the east side of the mall, closest to Acadia Drive. Enter near the Liqour Depot and you’ll see us right there on your left.
MAHOGANY: We’re in the Mahogany Village Market, right behind the Sobey’s, at 7 Mahogany Plaza SE. We have parking both in front of, and behind, our building!
Where can I park?
Both locations are surrounded by ample free parking.
How do I register?
What should I wear to class?
We recommend athletic clothing including shorts or fitted pants for spin. Rental shoes are included in your spin registration, but if you prefer to wear your own, by all means do so. Our bikes allow for both Shimano and Look shoes, with KEO clips. Please bring clean indoor runners for a HIIT class.
What else do I need to bring to class?
A water bottle, towel (unless you want to rent one from us), and your smile 🙂
What kind of bikes do you use?
Our bikes are the best! These Schwinn bikes are belt driven but are designed to ride and feel like you’re on a road bike. We’ve ridden them all and our bikes definitely passed all the tests.
What is a SkillMill?
The SkillMill non-motorized treadmill designed to train athletes. But don’t let that scare you – you don’t need to be athlete to kill on the ‘mill! The ergonomic base (ie it’s curved) cushions your foot while encouraging proper running form, reducing impact to your joints. The non-motorized technology means that the speed is controlled by YOU. When you stop, the belt stops. The SkillMill also includes a unique resistance shift feature which allows you to quickly switch from resistance-free running to an all-out sled push.
What’s your cancellation policy?
You can book classes up to 2 weeks in advance and cancel up to 4 hours before your class for daytime and evening classes, and 8 hours for the first class of the day (6:00am weekdays, 8:00am weekends). We really want you to stay committed to your choice to ride with us, so if you miss our cancellation window, you’ll be charged your full class or an $10 cancellation fee for monthly club pass holders. Please note if you are added to class from the waitlist and can no longer attend, you are still responsible for taking yourself out before the late cancel window. If you are on a waitlist and know you can no longer attend, please remove yourself from the waitlist. Of course we understand that sometimes major life circumstances happen and we take pride in being understanding and accommodating. If you’d like to discuss a class cancellation with us, we’re all ears.
What’s your refund policy?
Refund requests will be taken care of on a case-by-case basis. If you’d like a refund for any purchase, please come in and we promise we’ll find a solution that works for you.
What’s included with my class fee?
Free spin shoe rentals, towel rental service, filtered water, and change room amenities. Also chilled facecloths that smell and feel like heaven after a class. And free smiles all around 🙂
What else do I need to know before my first class?
You can DO this (and we’re here to help you succeed)!